Refund & Returns Policy 

At PrefPrint, we strive to provide high-quality products. If you receive a damaged or defective item, we will be happy to assist you.

Refund Eligibility

Refunds are applicable only in the following cases:

• The product received is damaged or defective.
  • The issue must be reported within 3 days of delivery.
  • Customers must provide clear photos and videos of the product and packaging for verification.

After verification and approval by our support team, the refund will be issued.

Refund Method

• All approved refunds will be provided as store credit only.
  • Store credit can be used for future purchases on PrefPrint.
  • Cash refunds or bank transfers are not provided.

Shipping & Processing Charges

• Shipping charges and processing fees are non-refundable.
  • Any applicable shipping costs will be deducted from the refund amount before issuing store credit.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the order is placed
  • Incorrect size selected by the customer
  • Color differences due to screen or display settings
  • Delivery delays caused by courier partners
  • Minor variations that do not affect product usability

Contact for Refund Requests

If you believe your order qualifies for a refund, please contact our support team within 3 days of delivery.

📧 Email: support@prefprint.com

Please include:
• Order number
• Photos/videos of the issue
• A brief description of the problem

Our team will review the request and respond as soon as possible.